We are proud to be:
AFTAL Approved Dealer AD#081
UACC Registered Dealer RD#341
What is AFTAL?
The "Autograph Fair Trade Association" ( AFTAL ) was formed by a group of acknowledged autograph dealers, with the intention of stamping out the market in fake items and ensuring that the customer
is able to find dealers that they can trust.
Inclusion in AFTAL is proof of each dealer's commitment and professional competence. The Code of Conduct commits each AFTAL approved dealer to providing authentic items, with all the required
knowledge, qualification and diligence that that may demand, and is the best possible proof any collector could have when looking to buy authentic signed memorabilia.
Simply put, there is no reason as to why any honest dealer should not become an AFTAL approved dealer, but many reasons why some could never become an AFTAL approved dealer.
As an AFTAL approved dealer, we agree to the following:
To ensure that every item that may be offered for sale, is legally obtained, thoroughly checked, accurately described, and correctly presented, and that any member shall never knowingly offer for
sale or exchange any item which is either fake, forged, printed or non authentic in any way, unless that item is so described.
To always conduct our business to the highest standards, with honesty and integrity, never resorting to unfair trade that might reflect on their company, the industry, or AFTAL, and to always deal with customers in a polite and fair manner.
To support and work with AFTAL, the Police, Trading Standards and others, and to help find and ensure prosecution of those involved in the creation and sale of non-authentic material as and when requested to do so.
To avoid misrepresentation of any products and/or services, make false promises, use any misleading advertising or promote our company in any way that might lead to misconception on the part of the customer.
To continually improve our expertise and skills within our field of work, and to do everything possible to enhance the reputation of AFTAL and its members, as skilled professionals offering honest, authentic and competent services to all customers.
To ensure that our customers are aware that they offer a full 100% refund in cash, cheque or as requested by the customer, on any item that may be returned as non authentic for its entire life, and that refunds shall be made upon the return of the item, with the original COA/invoice together with any and all appropriate paperwork that may prove the item to be non authentic.
To agree to abide by any and all rules, regulations, conditions or demands that AFTAL may inform them of at any time from this day forward.
For more details on AFTAL visit -http://www.aftal.org.uk/
For more details on UACC visit - http://uacc.org/
Matrix Frames Workshop
Phone: 0114 2 939 939
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Friday - 9.00am-4.30pm
Saturday - Nov/Dec only
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